Escalation Matrix
Please find the escalation matrix as below:
| Name | Escalation Matrix | |
|---|---|---|
| Customer Support Team | Level 1 | support@superprocure.com |
| Integration Support Team | Level 2 | integration@superprocure.com |
| Delivery Head Integration | Level 3 | deliveryhead.integration@superprocure.com |
| Escalations | Level 4 | escalations@superprocure.com |